Terms & Conditions.
General Policy
The properties featured are offered as self-catering accommodation on a nightly basis minimum 3 night stay. Entry at 3pm on date of arrival and vacation is 10am on date of departure unless otherwise stated, subject to the hiring Terms and conditions.
All reservations are subject to confirmation by Luxury Apartments Shetland. In the event that a property is not deemed suitable by Luxury Apartments Shetland for the party or due to circumstances beyond our control, a property becomes unavailable, Luxury Apartments Shetland will refund any credit card or other payment (including handling charges).
Cancellation Protection
We strongly recommend that you use travel cancellation insurance to cover the cost of your property. This will provide you with a piece of mind if an unforeseen event forces you to cancel your let.
Payment for your property
We have tried to make paying for your let as simple as possible. The initial payment is a 20% non-refundable deposit and may be paid by cheque or credit card (MasterCard or Visa) or debit card (Delta) or bank transfer. The balance is payable no later than six weeks prior to the commencement of your let. If you are booking within six weeks of the start of your let, payment in full is required.
Booking form Overseas
Overseas visitors are most welcome and because of the difficulties distance can impose we allow up to ten days for bookings to be confirmed from the date a reservation is made. The balance of charges is due six weeks prior to the commencement of the holidays. Payment from overseas should be made by credit card. (MasterCard and Visa) or bank transfer. Any bank charges incurred will be payable by the hirer.
Cancellations
Please note that, once a booking has been confirmed, you are liable for the whole cost of the let. However, we will, in any event, endeavour to re-let the property and if successful, we will make a refund to the value of the re-let period, less a 10% admin charge. Accordingly, it is important that cancellations are intimated to us by telephone followed by immediate written confirmation. For this reason, we highly recommend that you take out travel insurance to cover every eventuality.
Equipment
Each property is furnished and equipped to cater for the stated permitted occupancy and includes pot and pans, crockery, cutlery, iron and ironing board etc. Major items of domestic equipment are listed in individual details.
No Smoking
All our properties are non-smoking.
Pets
We only allow pets in The Captains property. Please call us to inform us about your pet requirements. Pets are not allowed at any of our other properties, for logistical reasons. Dogs must not be left unattended unless crated.
Linen
All properties are supplies with pillows (two per person) duvets and bed linen. Two bath towels, hand towel per person. Dish towels and kitchen hand towels are also provided and are included in the price.
Cleaning
Our properties are cleaned thoroughly between each let. However, as only a limited time is available to clean properties it is a condition of your let that you leave the property and its contents as you find it.
The Hirer may opt for Luxury Apartments Shetland to clean the property during the hirers stay. This requires a minimum of 24 hours notice and is charged at £15 per hour.
Complaints
It is important to Leslie and Raewyn Irvine, T/A Luxury Apartment Shetland that you enjoy your stay and every effort has been made to ensure this. However, in the unlikely event of dissatisfaction with the property or any subsequent problem, you should immediately contact us, or the caretaker so that the opportunity to rectify the problem is given.
Terms and Conditions of Hire
The Hirer shall ensure that the standard of cleanliness of the premises is as high on their departure as on their arrival.
The Hirer shall not sublet the premises or any part thereof.
The number of people occupying the premises shall not exceed the number stated for the premises.
The Hirer binds and obliges himself to pay the lessor in respect of any loss or damage beyond fair wear and tear.
The Hirer binds and obliges himself to vacate the hired premises without demand at the end of the termination of the period of hire.
Your initial payment comprises a non-refundable deposit. The balance of the hire must be paid at least 6 weeks prior to the commencement of the holiday. The lesser may treat the booking as cancelled if the balance of the hire is not sent by this date.
If the booking is made within 6 weeks of the start of the holiday, payment in full is required.
The Hirer agrees that, in the event of cancellation, while all reasonable efforts will be made by the lesser to re-let, the Hirer will be responsible for paying for the period of tenancy booked if a substitute cannot be found.
The Lessor, his agents or employees, accept no responsibility for loss, injury or damage to any member of the hirer’s party or their property, arising in any manner out of the let of the premises, however caused.
The Hirer shall undertake to prevent any member of his party from causing a nuisance or disturbance to the neighbouring residents or occupiers.
The Hirer undertakes to leave the hired premises secure if left unoccupied during the period of let.
The Hirer undertakes to relieve the Lessor from any liability for damage or injury by a member of his party, however caused.
The Hirer warrants that the subjects let are to be used for the purpose of a Holiday. Accordingly, Section 12 (2) and paragraphs of Schedule 4 of the Housing (Scotland) Act 1988 applies to the letting to the hirer.
We reserve the right of entry to the property at all reasonable times for the purpose of inspection or to carry out repairs or maintenance.
Cancellation Policy
Please note that, once a booking has been confirmed, you are liable for the whole cost of the let. However, we will in any event, endeavour to re-let the property and if successful, we will make a refund to the value of the re let period, less a 10% admin charge. Accordingly, it is important that cancellations are intimated to us by telephone followed by immediate written confirmation. For this reason we highly recommend that you take out travel insurance to cover every eventuality.
Cancellation Protection
We strongly recommend that you use travel cancellation insurance to cover the cost of your property. This will provide you with piece of mind if an unforeseen event forces you to cancel your let.